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Parts Correspondent Supervisor

Parts Correspondent Supervisor

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General Summary: Assists Parts Department in Achieving Parts goals by providing support and supervision to ensure consistent, accurate, and timely orders for our Internal and External Customers.

The Parts Correspondent Supervisor also processes customer (internal and external) orders in an accurate and timely manner utilizing various reference materials and systems.

Essential Duties & Responsibilities

Essential Duties and Responsibilities:

  • Provides daily supervision of the Parts Correspondents to ensure efficient operations of the Department.
  • Conducts ongoing performance management and cross training of the Parts Correspondents.
  • Reviews necessary daily reports to ensure timely and accurate invoicing of documents.
  • Codes Parts Department invoices for payment.
  • Works closely with Management and CCA’s and Issues credits based on Customer disputed invoices.
  • Reviews invoices for accuracy.
  • Researches, reviews and sources parts for our internal and external customers.
  • Process orders and post parts to work orders as necessary.
  • Checks on backordered parts and communicates status accordingly to expedite orders.
  • Provides answers to technician regarding technical parts questions.
  • Works closely with the Inventory Analysts to Monitor and ensure appropriate stock levels.
  • Performs related duties as assigned or as the situation dictates.


Required Knowledge, Skills, and Abilities:

  • Knowledge of computer such as keyboard, 10-key, Microsoft Office, and ERP system.
  • Knowledge of lift truck related parts and use of the same.Skilled in customer relations.
  • Skilled in both written and oral communications within all levels of an organization both internally and externally.
  • Ability to perform research, read manuals and blueprints, and basic mechanical knowledge.
  • Ability to multi-task, plan and prioritize work, and attention to detail.
  • Ability to exercise sound judgment and apply reasoning.



Education and Experience 

  • Requires a High School Diploma or equivalent (GED). 
  • A minimum of 3-5 years customer service experience within the material handling industry. 
  • Prior parts phone sales and some general mechanical background required.
  • A strong orientation to detail, organizational skills, and Leadership ability is necessary.