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Parts Supervisor

Parts Supervisor

Job ID 
2017-1310
# of Openings 
1
Job Locations 
US-IL-Addison
Posted Date 
11/13/2017
Category 
Parts

More information about this job

Overview

General Summary:  Oversees Parts Correspondents who expedite parts orders for customers, technicians and sales department.  The Parts Correspondent Supervisor also processes customer (internal and external) orders in an accurate and timely manner utilizing various reference materials such as parts manuals, microfiche, and computer. 

Essential Duties & Responsibilities

Essential Duties & Responsibilities:

  • Supervises and trains new Parts Correspondents and assists new technicians with the parts ordering function of their job.
  • Researches, reviews and sources parts for customers, technicians and sales department.     
  • Performs extensive phone contact with vendors, customers and technicians.
  • Process orders and bill parts to technician work orders.
  • Checks on backordered parts and communicates status accordingly to expedite orders.      
  • Processes customer, technician, and supplier returns.
  • Orders parts from Raymond factory and outside vendors.
  • Provides answers to technician regarding technical parts questions.
  • Adjust stock levels via ERP system to ensure proper inventory and billing.
  • Processes S-207 requests through Raymond as needed. 
  • Maintains contact with the public, customers, and other employees for the use of information exchange.
  • Performs related duties as assigned or as the situation dictates.

Qualifications

Qualifications:

  • Knowledge of computer such as keyboard, 10-key, Microsoft Office, and ERP system.
  • Knowledge of lift truck related parts and use of the same.
  • Skilled in customer relations.                  
  • Skilled in both written and oral communications within all levels of an organization both internally and externally.
  • Ability to perform research, read manuals and blueprints, and basic mechanical knowledge.      
  • Ability to multi-task, plan and prioritize work, and attention to detail.     
  • Ability to exercise sound judgment and apply reasoning.     

 

Education/Experience:

  • This position requires a minimum of a High School Diploma or GED equivalent.    
  • Incumbent should have a minimum of 3-5 years customer service experience within the material handling industry. 
  • General mechanical background and prior phone sales experience required.