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Business Analyst

Business Analyst

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General Summary:  The Business Analyst creates reporting tools and dashboards for internal management to use in making business decisions. Additionally, they also provide value through analysis and improvement recommendations in the following areas:  Maintenance contract management, asset costing and life management, operations metrics, sales pipeline, and customer service histories. Communication with internal management, technicians, and other internal administrative staff is consistently required to facilitate ongoing internal process and training enhancements.

Essential Duties & Responsibilities

Essential Duties and Responsibilities:

  • Conducts research and analytical studies on a variety of programs and issues; formulates strategic recommendations and prepares reports and correspondence on the same.
  • Acts as a liaison between IT and Operational Departments by communicating data needs and performing thorough research / analysis to monitor and improve business unit results.
  • Regularly supports Department Management to affect achievement of tactical and strategic opportunities and provides additional initiatives to further enhance company efficiencies and financial performance.
  • Creates reporting tools and dashboards for internal management to use in making business decisions.
  • Analyzes work orders affiliated with the maintenance of rental and contract equipment and identifies trends and problematic “hot spots”.
  • Communicates with technicians, management, and administrative staff regarding equipment maintenance decisions.
  • Conducts cost/benefit analysis and/or breakeven analysis for various projects.
  • Develops recommendations for cost reductions based on the same.
  • Communicates with internal management and technical support to facilitate internal process and training enhancements.
  • Performs related duties as assigned or as the situation dictates.


Required Knowledge, Skills, and Abilities:

  • Knowledge of Microsoft office products such as Outlook, Access, Excel, and Word. Knowledge of Power BI is a plus.
  • Knowledge of the principles and practices of business organization and management.
  • Knowledge of the organization and functions of a business operation.
  • Strong interpersonal skills with the ability to work effectively with a wide range of constituencies.
  • Skilled in use of database, spreadsheet, and data visualization programs.
  • Extensive technical knowledge Raymond product line and applicable safety guidelines.
  • Skilled in developing accurate and concise reports using a variety of software programs.
  • Ability to make objective decisions based on technical research.
  • Ability to multi-task, prioritize work, and use good time management skills.
  • Ability to work independently and exercise sound judgment.
  • Ability to understand and communicate technical data.       


Education and Experience:  

  • Requires a Bachelor’s Degree in a related field or a minimum of 5 years industry related  experience.
  • Must possess excellent computer skills, solid oral and written communication skills, analytical thinking, and a strong attention to detail.