• Field Service Technician - Team Leader

    Job Locations US-MN-Eagan,
    Posted Date 2 weeks ago(4/13/2018 2:58 PM)
    Job ID
    2018-1391
    # of Openings
    1
    Category
    Field Service
  • Overview

    General Summary:  To motivate and assist Field Service Technicians in obtaining Field Service departmental goals.  The Team Leader performs the same technical field functions as a Field Service Technician in addition to interacting with Field Service Management and Dispatch to ensure that their technicians perform quality work in an efficient and professional manner.   The Team Leader will orientate new members to the team through the fostering of a team based attitude.

     

    Essential Duties and Responsibilities:

    • Mentors and trains new Field Service Technicians in all aspects of Field work.
    • Ensures 100% completion of required workloads within team territory by working with Technicians and Dispatch.
    • Identifies problems within territory and initiates proactive solutions for the team.
    • Performs scheduled maintenance on equipment and recommends necessary repairs. 
    • Troubleshoots problems pertaining to breakdowns on customer equipment.
    • Assists technicians in troubleshooting difficult repairs and demonstrates willingness to work alongside team members.
    • Opens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paperwork for time worked and repairs completed in a neat, accurate and timely manner.
    • Conducts field inspections on technicians to ensure quality and performance meets or exceeds established goals and Company policy.
    • Maintains part inventory and supplies in van.
    • Enforces all safety procedures per Company Safety policy.
    • Performs related duties as assigned or as the situation dictates.

    Essential Duties & Responsibilities

     

    Required Knowledge, Skills, and Abilities:

    • Knowledge of reading schematics, maps, blueprints, and manuals.
    • Knowledge of above average in mechanical, electrical, hydraulic, and material handling equipment.
    • Skilled in providing excellent customer relations by exchanging information with courtesy and consideration.
    • Ability to exhibit a professional demeanor, and develop customer relations and superior service.
    • Ability to effectively communicate (written and verbal) with all levels of an organization internally and externally.
    • Ability to motivate, provide leadership and develop mutual accountability of team members.
    • Ability to perform basic computer functions using Microsoft Office products and Internet.
    • Requires Level II Certification at time of hire or within six months of hire

     

    Qualifications

     

    Education and Experience

    • Requires a minimum of a high school diploma/GED
    • Minimum of 5+ years practical skills experience. 
    • Excellent people skills and verbal communication is necessary.
    • Maintaining a good driving record is required

     

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