Do you love working with customers one-on-one, does your rare people skills help you get out in front of problems and proactively find solutions helping customers succeed in their endeavors, if you answered yes, you may be our next rising star in Customer Advocacy.
General Summary: The Customer Advocate acts as the voice of the customer to ensure the highest level of customer satisfaction and retention. This position is executed with a focus on follow up / follow through to resolve customer related issues, identify process improvement opportunities and enhance customer engagement through a collaborative effort involving all stakeholders.
Essential Duties and Responsibilities:
Required Knowledge, Skills, and Abilities:
Education and Experience: This position requires a minimum of a Bachelor’s Degree, or at least 3-5 years of prior Customer Care experience in material handling industry. Incumbent must possess a valid and good driving record as defined in the Company’s Motor Vehicle Program. This position requires daily and overnight travel as defined by the needs of the customer and organization.
Come grow with us.