• Customer Advocate

    Job Locations US-IL-Addison
    Posted Date 3 weeks ago(5/31/2018 2:35 PM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    Do you love working with customers one-on-one, does your rare people skills help you get out in front of problems and proactively find solutions helping customers succeed in their endeavors, if you answered yes, you may be our next rising star in Customer Advocacy.


    General Summary:  The Customer Advocate acts as the voice of the customer to ensure the highest level of customer satisfaction and retention.  This position is executed with a focus on follow up / follow through to resolve customer related issues, identify process improvement opportunities and enhance customer engagement through a collaborative effort involving all stakeholders.

    Essential Duties & Responsibilities

    Essential Duties and Responsibilities:


    • Responsible for participating in the customer onboarding process obtaining the necessary information to ensure a seamless transition for both the customer and Associated
    • Customer issue resolution with an emphasis on root cause identification
    • Facilitates partnership meetings with defined customers inclusive of internal stakeholders
    • Develop individualized customer follow up plans building customer confidence, ensuring satisfaction notifying respective internal stakeholders through written summary
    • Identify lost customers determining cause providing feedback to internal stakeholders
    • Collaborate with appropriate stakeholders to develop customer engagement activities to enhance customer experience


    Required Knowledge, Skills, and Abilities:


    • Proficient in Microsoft products & ERP systems
    • Knowledge of material handling service operations and solutions
    • Skilled in time-management and able to work independently
    • Skilled in managing customer relations
    • Strong presentation skills as well as written and oral communications within all levels of internal and external organizations
    • Ability to analyze situations and provide solutions based on customer needs.
    • Ability to multi-task, plan and prioritize work.
    • Ability to exercise attention to detail, follow-up, and follow through.
    • Ability to exercise sound judgment and reasoning.


    Education and Experience This position requires a minimum of a Bachelor’s Degree, or at least 3-5 years of prior Customer Care experience in material handling industry.  Incumbent must possess a valid and good driving record as defined in the Company’s Motor Vehicle Program.  This position requires daily and overnight travel as defined by the needs of the customer and organization.


    Come grow with us.




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