• Field Service Technician - Team Leader 2nd Shift

    Job Locations US-IL-Addison
    Posted Date 7 days ago(12/7/2018 8:51 AM)
    Job ID
    2018-1490
    # of Openings
    1
    Category
    Field Service
  • Overview

    This is a great way to build your career here at Associated. We are in the process of creating a second shift across all locations. As we build out this new shift, you will have the opportunity to earn additional financial rewards, and we will work together to establish an appropriate work schedule.

     

    General Summary:  To motivate and assist Field Service Technicians in obtaining Field Service departmental goals.  The Team Leader performs the same technical field functions as a Field Service Technician in addition to interacting with Field Service Management and Dispatch to ensure that their technicians perform quality work in an efficient and professional manner. The Team Leader will orientate new members to the team through the fostering of a team-based attitude.

     

    Essential Duties & Responsibilities

     

    Required Knowledge, Skills, and Abilities:

    • Mentors and trains new Field Service Technicians in all aspects of Field work.
    • Conducts field inspections on technicians to ensure quality and performance meets or exceeds established goals and Company policy.
    • Ensures 100% completion of required workloads within team territory by working with Technicians and Dispatch.
    • Identifies problems within territory and initiates proactive solutions for the team.
    • Performs scheduled maintenance on equipment and recommends necessary repairs. 
    • Assists technicians in troubleshooting difficult repairs and demonstrates willingness to work alongside team members.
    • Enforces all safety procedures per Company Safety policy.

    Qualifications

     

    Education and Experience

    • Above average knowledge of mechanical, electrical, hydraulic, troubleshooting with material handling equipment.
    • Skilled in providing excellent customer relations by exchanging information with courtesy and consideration.
    • Ability to exhibit a professional demeanor and develop customer relations and superior service.
    • Ability to motivate, provide leadership and develop mutual accountability of team members.

    Education and Experience

     

    • Mechanical and electrical troubleshooting and repair of electrical fork lift trucks is required.
    • Minimum of 5+ years practical skills experience. 

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